High-Level Performance Stats
The KPI cards offer a quick health check of your current operations.
Open Tasks: The total volume of active work.
This represents is your current backlog of tasks. Tracking the trend compares the current number of open tasks versus the same time one week ago (eg. "-9 vs last week"). It tells you if you are gaining ground on your workload or falling behind.
Overdue Tasks: The number of tasks, both preventive and reactive, that have passed their defined due date.
This is your danger zone. High numbers here often indicate a bottleneck or resource shortage that could lead to equipment failure or service delays.
Tracking the trend compares the current number of overdue tasks vs. the same time one week ago (eg. "+5 vs last week").
Preventive / Reactive: The ratio of scheduled maintenance (preventive) to unplanned repairs (reactive) that were created in the past 90 days.
Top-performing maintenance teams aim for a higher preventive percentage (often an 80/20 goal). A high reactive rate suggests the team is "firefighting" - waiting for things to break before fixing them, which is more expensive and disruptive.
Avg. Time to Close: For all tasks that were closed during the past 30 days, the mean duration from task creation to completion,
Large time-to-close as well as significant increases is a red flag that tasks are getting "stuck" or the team is overwhelmed. On the flip side, a low or decreasing time-to-close is usually an indication that your team capacity is well-matched to the current workload, allowing technicians to address new tasks immediately rather than adding them to a long queue.
PM Compliance: Measures how many time-based preventive maintenance tasks were closed on time versus how many were due during the past 30 days.
This is a key reliability metric. If you skip your PMs, your reactive work will inevitably spike later.
Completion Rate: The percentage of tasks closed (with any creation date) during the past 30-day period as a percentage of tasks that were opened in that same period.
This measures your team's net throughput and answers the question: "Is our team's output keeping pace with the new work that's coming in?"
If this stays consistently below 100%, your open task count will continue to grow indefinitely, whereas if it's over 100%, you'll be chipping away at the task backlog.
Team Workload
This horizontal bar chart displays the distribution of tasks across specific team members. It indicates who has the most on their plate.
This helps managers identify at-risk employees who might be over-leveraged. Balancing the load prevents burnout and ensures no single person becomes a single point of failure.
Pending Work Requests & Upcoming Automations
Pending Work Requests: These are the unfiltered work requests from the field or customers that haven't been converted into official tasks yet. View all work requests to start approving or rejecting them.
Upcoming Automations: This displays future, scheduled recurring tasks. By seeing what Maintainly will auto-generate soon, based on your pre-defined automations, managers can prep parts and labour in advance.