Change password
To modify a password when you are already logged in:
Navigate to the avatar dropdown menu located at the top right of the screen;
Click Settings;
Click Security;
Enter your current password;
Enter your current password again, as well as the new password, where requested;
Click Save;
Reset password
Due to encryption protocols, an existing user password cannot be retrieved by the user, a system Administrator, or by Maintainly staff.
To reset a password:
Navigate to the login page https://app.maintainly.com/login;
Click I forgot your password;
Enter the registered email address;
An email will be sent to the user. Follow the prompts to create a new password.
TIP: If the reset password email does not arrive, contact your organisation's administrator to ensure the registered email address is correct.
Change an email address
To modify your email address:
Navigate to the avatar dropdown menu located at the top right of the screen;
Click Settings;
Modify the email address;
Click Save;
Check your email account and then follow the prompts.
Update avatar icon
To add or update your avatar icon:
Navigate to the avatar dropdown menu located at the top right of the screen;
Click Settings;
In the Image section, click Upload;
Select the image or icon to be used;
Click Save;
Session expiry - using remember me
All user sessions will expire when the user closes the browser (ie. you will be logged out) unless you check the remember me when logging in.