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Two-factor authentication for administrators (2FA)
Two-factor authentication for administrators (2FA)

Add an additional security layer using multi-factor authentication.

Steven Quayle avatar
Written by Steven Quayle
Updated over a year ago

This help content is intended for use by administrator users only.

Two-factor authentication adds an additional layer of access protection, beyond just username and password, by requiring the user to know two different factors, like a password and a one-time passcode, in order to complete the login authentication.

All users have the option of enabling two-factor authentication to their accounts.

Organisations have the option of forcing all of their users to implement two-factor authentication.

Force two-factor authentication use

Organisations have the option of forcing all of their users to implement two-factor authentication.

We highly advise Maintainly Administrators to notify all users well in advance of enabling mandatory two-factor authentication in order to avoid login disruptions.

To force two-factor authentication use:

  1. Navigate to Settings

  2. Navigate to Organisation Security;

  3. Change the toggle button to On;

  4. Click Save.

User lockout due to two-factor authentication

If a user cannot access the required code in order to log in (after having enabled two-factor authentication), only a logged-in administrator user can request Maintainly disable the two-factor authentication for that user. Requests must be made via chat by the logged-in user.

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