This help content is intended for use by administrator users only.
Two-factor authentication adds an additional layer of access protection, beyond just username and password, by requiring the user to know two different factors, like a password and a one-time passcode, in order to complete the login authentication.
All users have the option of enabling two-factor authentication to their accounts.
Organisations have the option of forcing all of their users to implement two-factor authentication.
Force two-factor authentication use
Organisations have the option of forcing all of their users to implement two-factor authentication.
We highly advise Maintainly Administrators to notify all users well in advance of enabling mandatory two-factor authentication in order to avoid login disruptions.
To force two-factor authentication use:
Navigate to Settings
Navigate to Organisation Security;
Change the toggle button to On;
Click Save.
User lockout due to two-factor authentication
If a user cannot access the required code in order to log in (after having enabled two-factor authentication), only a logged-in administrator user can request Maintainly disable the two-factor authentication for that user. Requests must be made via chat by the logged-in user.