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Modify user access rights
Modify user access rights

Permissions, passwords, access rights.

Steven Quayle avatar
Written by Steven Quayle
Updated over 3 weeks ago

There are several methods of restricting user access, or fully removing access.

To modify the permission level of a user:

  1. Navigate to Settings > Users

  2. Filter for and then click the name of the user;

  3. Modify the Permission Level in the dropdown;

  4. Click Confirm.

To keep the user account, but remove all login access rights:

  1. Navigate to Settings > Users

  2. Filter for and then click the name of the user to be modified;

  3. Change the user's permission level to Contractor (the contractor permission level does not have access rights);

  4. Click Save.

To restrict user access to particular sites:

  1. Navigate to Settings > Users

  2. Filter for and then click the name of the user to be modified;

  3. Click the Sites tab;

  4. Filter for and then check the box next to the site to which access is to be removed;

  5. Click Remove;

  6. Click Confirm.

To archive a user:

  1. Navigate to Settings > Users

  2. Filter for and then click the name of the user to be modified;

  3. Click Archive;

TIP: Data from archived users will be fully maintained and available as normal, but the user will no longer have access, nor can they be assigned to a task.

TIP: Users cannot be deleted, only archived.


Reinstate an archived user (unarchive)

Users cannot be invited to more than once. If a user's account has been archived, then they must be un-archived in order to reinstate them.

If the user's email address has changed since the last time that they had access, ideally their original account would be un-archived, followed by the user themselves updating their email address to be correct.

If the user no longer has access to the original email (eg. in order to perform a password reset), contact us via chat to have the email updated on their original account.

To un-archive a user:

  1. Navigate to Settings > Users

  2. Using the advanced filter (the icon to the right of the filter field), change the status filter to Archived;

  3. Filter for and then click the name of the user;

  4. Click Un-archive;

  5. Click Confirm.

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