There are several methods of restricting user access, or fully removing access.
To modify the permission level of a user:
Navigate to Settings > Users
Filter for and then click the name of the user;
Modify the Permission Level in the dropdown;
Click Confirm.
To keep the user account, but remove all login access rights:
Navigate to Settings > Users
Filter for and then click the name of the user to be modified;
Change the user's permission level to Contractor (the contractor permission level does not have access rights);
Click Save.
To restrict user access to particular sites:
Navigate to Settings > Users
Filter for and then click the name of the user to be modified;
Click the Sites tab;
Filter for and then check the box next to the site to which access is to be removed;
Click Remove;
Click Confirm.
To archive a user:
Navigate to Settings > Users
Filter for and then click the name of the user to be modified;
Click Archive;
TIP: Data from archived users will be fully maintained and available as normal, but the user will no longer have access, nor can they be assigned to a task.
TIP: Users cannot be deleted, only archived.
Reinstate an archived user (unarchive)
Users cannot be invited to more than once. If a user's account has been archived, then they must be un-archived in order to reinstate them.
If the user's email address has changed since the last time that they had access, ideally their original account would be un-archived, followed by the user themselves updating their email address to be correct.
If the user no longer has access to the original email (eg. in order to perform a password reset), contact us via chat to have the email updated on their original account.
To un-archive a user:
Navigate to Settings > Users
Using the advanced filter (the icon to the right of the filter field), change the status filter to Archived;
Filter for and then click the name of the user;
Click Un-archive;
Click Confirm.