How to cancel a company account

Use of Maintainly and the methods of billing and managing organisation accounts are governed by the Terms of Service ("TOS" or "Agreement"), and are publicly available here.

Please review the TOS to be fully aware of how accounts and account billing operate.

Maintainly accounts are invoiced in billing-period-in-advance. Cancelled accounts will remain fully active until the end of the billing period in which the cancellation occurs.

All online billing (ie. if you are paying with a credit card) payment and settings, including upgrading, downgrading, adding or removing functionality, as well as cancelling an account can be done via your billing page (Settings > Billing).

All offline billing (ie. if we invoice you monthly or annually) operates automatically and is based on the total number of Qualifying Users as of the end of the last day of the previous billing period. Billing will continue until such time as there are no Qualifying Users as of the end of the last day of the previous billing period.

Therefore, if all Quaylifying Users have been archived as of the end of the last day of the previous billing period, the account will automatically be cancelled, and the data purged.

All data in cancelled accounts is subject to immediate removal from our servers, unless a data retention service has been requested and subsequently agreed to.