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Cancel account

Here's some info on how the accounts work and how to cancel an account.

Written by Steven Quayle

How to cancel a company account

Use of Maintainly and the methods of billing and managing organisation accounts are governed by the Terms of Service ("TOS" or "Agreement"), and are publicly available here.

Please review the TOS to be fully aware of how accounts and account billing operate.

Maintainly accounts are invoiced one billing period in advance. Cancelled accounts will remain fully active until the end of the billing period in which the cancellation occurs.

Online billing

All online billing (ie. if you are paying with a credit card), payment and settings, including upgrading, downgrading, adding or removing functionality, as well as cancelling an account, can be done via your billing page (Settings > Billing).

Offline billing

All offline billing (ie. if we invoice you monthly or annually) operates automatically and is based on the total number of Qualifying Users as of the end of the last day of the previous billing period. Billing will continue until such time as there are no Qualifying Users as of the end of the last day of the previous billing period.

Therefore, if all Quaylifying Users have been archived as of the end of the last day of the previous billing period, the account will automatically be cancelled, and the data purged. See the Maintainly TOS for the exact mechanism by which billing is calculated.

Removal of data from servers

All data in cancelled accounts is subject to immediate removal from our servers, unless a data retention service has been requested and subsequently agreed to.

Managing your subscription (Settings > Billing)

You manage your subscription yourself under Settings > Billing:

  1. The Subscription tab is where you choose plans and add-ons;

  2. The Receipts tab shows your past payments;

  3. Use the Monthly / Yearly toggle to switch billing frequency.

NOTE: All amounts are shown in USD, and online payments are processed securely by Paddle.

Plans and add-ons

Maintainly has two plans:

  1. Small Business — asset register, preventive and reactive maintenance, multi-site support, advanced filtering, labels, work time tracking, material consumption, audit trail and 12-month reporting (with limits on task templates, automations and assets).

  2. Enterprise — everything in Small Business, with unlimited task templates, automations and assets, plus unlimited reporting, API access, priority support and a dedicated account manager.

Two optional add-ons can be switched on for either plan:

  1. Inventory — advanced inventory management.

  2. Timesheets — advanced timesheet tracking with payroll export.

NOTE: Add-on prices are added to your plan price, and the totals are shown on the Billing page. Current pricing is always shown on the Billing page and on our pricing page.

Subscribing, or paying by invoice

To start or change a subscription:

  1. Go to Settings > Billing;

  2. Select your plan and toggle on any add-ons you want;

  3. Click Subscribe online to pay by card, or Contact support to pay by invoice to be invoiced.

NOTE: To update your payment method or download receipts later, return to Settings > Billing and use the Receipts tab, if payments were made by credit card.

Free trials

New accounts start on a free trial (your current plan is marked Current trial on the Billing page).

To continue after your trial:

  1. Open Settings > Billing;

  2. Choose your plan and add-ons;

  3. Subscribe online, or contact support to pay by invoice.

NOTE: You don't need to create a new account — your existing data and setup carry over.

A payment failed or was declined

If a card payment is declined (for example, an expired card, or a bank blocking an international charge):

  1. Open Settings > Billing and update your payment details — the charge will be retried;

  2. If you'd rather not pay by card, choose Contact support to pay by invoice.

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