How do requests work?
Each organisation can enable a unique, revocable link that can be distributed to work requestors. Anybody with access to the link can submit a work request.
The revocable link allows users to access a Maintainly webpage that is purely for the purpose of submitting a work request to your organisation. It does not require the user to log into Maintainly.
To enable work requests:
Navigate to Settings > Work Requests;
Toggle Public requests to On;
Distribute the link to your potential work requestors.
Manage work requests (accept or reject)
All submitted work requests are available via Tasks > Work Requests, in the left-side menu.
To manage work requests that have been submitted:
Navigate to Tasks > Work Requests.
Note: By default, the requests list is already filtered to Requested. use the advanced filter to view requests that have a different status.
Click the title of the request;
Click either Accept, or Reject;
if accepted, from the asset hierarchy, select the correct asset to which the task should be assigned;
Click Confirm.
Where can I find the request link?
The maintenance requests link can be found via Settings > Work requests in the left-side menu.
Revoke the request link
It may on occasion become necessary to revoke the work request link (eg. if there is a rotation of individuals that should no longer have access to the work request submission page)
NOTE: If revoked, any individuals currently with access to the link will no be able to submit work requests (until you provide them with the new link).
To revoke the request link:
Navigate to Settings > Work Requests;
Toggle Public requests to Off;