What are work requests?
Work requests let people who don’t otherwise use Maintainly report issues that may need maintenance, such as a broken light, a leaking tap or a faulty piece of equipment.
Requesters are typically staff, machine operators, tenants, students or other departments.
Each request lands in your work request queue, where your maintenance team reviews it and either accepts it (creating a task against the relevant asset) or rejects it.
Work requests are the first step in the work order process: assess, schedule, then carry out the work.
Two ways to receive work requests
Maintainly offers two ways for people to submit requests. You can use either, or both at the same time.
| Public request link | Internal Requestor users |
Best for | Anyone, including visitors, tenants and occasional requesters | Regular requesters you know, such as staff or department heads |
Login required | No | Yes, each person has their own account |
How they submit | Web page via the link | Maintainly web and mobile app |
Can use with QR codes | Yes | Yes |
Contact details | Entered with each request | Taken from their user account |
See past requests | No, but can receive email updates | Yes, all of their own requests |
Cost | Free | Free (not a paid permission level) |
Removing access | Turn off the link (affects everyone using it) | Archive the individual user |
TIP: If the same people submit requests regularly, invite them as Internal Requestors. They won’t need to re-enter their details each time, and they can check the status of their requests without chasing your team.
What's next?